The City of Coral Springs: A Journey Toward Excellence, Accelerated by ActiveStrategy Enterprise (p.3)

Using Data More Effectively
The Baldrige model specifies that data must be accessible, because when leaders and employees at all levels have access to timely, accurate, relevant data, the organization can use the data to make better decisions. If an organization's leaders must wait for data analysts and/or IT personnel to gather, interpret, and create reports, valuable time and insights can be lost. With ActiveStrategy Enterprise, Coral Springs data became more accessible, allowing the city to make data-driven decisions. The city uses the software to maintain better visibility of key measures, which lets them compare themselves to key benchmarks, drill down to determine contributors to any under-performing measures, institute corrective actions, and track improvement.

In just one example of improved insights gleaned through data accessibility, Coral Springs noticed that city crime rates started to creep up slightly in 2006.

The first step was to see if this could be part of a regional or national trend, so they looked at comparisons in the software and found that, while they were still lower than neighboring communities, the Coral Springs upswing was not attributable to a general upward trend: