The City of Coral Springs: A Journey Toward Excellence, Accelerated by ActiveStrategy Enterprise (p.4)

Through further drill-down in the software, the city identified a particular type of crime that was on the rise:

Through further analysis, the city identified an identity theft ring and put preventative measures in place to successfully reverse the trend.

What Does Success Look Like at Coral Springs?

• Satisfied customers (customer service ratings: 93% resident, 97% business) in good times and bad.

• Low tax rate (lowest of similar cities)
• AAA bond credit rating (by all three major agencies)
• Low crime rate (cited as one of the nation’s lowest by Morgan Quitno Press)
• Happy, motivated employees (97% satisfaction rate)