The City of Coral Springs: A Journey Toward Excellence, Accelerated by ActiveStrategy Enterprise (p.5)

The Journey
Like all organizations, Coral Springs' Baldrige journey has taken time and never truly ends. The city applied for the Florida Governor's Sterling Award in 1995 and again in 1996 before becoming the first government recipient in 1997. The positive impact of the criteria and the award, as well as the constructive feedback process, inspired the city to apply again. In 2003 they became the first two-time recipient of the Sterling Award. In 2006 they participated in the Baldrige program's Pilot Project, which tested the program's applicability within government. They received a site visit in 2006 and were awarded the Baldrige in 2007, the first time government organizations were eligible.

Despite having already achieved the nation's highest honor for organizational quality and performance excellence, the city's journey continues. The drive to continually improve is embedded into the city's culture, it is reinforced by its leaders, and it is supported on a daily basis by tools including ActiveStrategy Enterprise.