Miami-Dade County: Becoming a Results-Oriented Government with ActiveStrategy Enterprise (p.4)

The Results
By working with ActiveStrategy and deploying ASE software, Miami-Dade County has been able to become more focused, on track, and aligned with its strategic goals and performance objectives, all the way down and across the nearly 30,000-employee organization. Through the process of cascading and reviewing the Balanced Scorecards throughout the many departments and areas, individual employees have gained a much greater understanding of their own roles in driving the organization's performance. Performance management is now integrated with daily business practices, so employees focus on the achievement of the plans every day – not just once a year during a strategic planning process.

The impact of these efforts can be seen within department outcomes, as well as within the county's highest-level outcomes, such as overall citizen satisfaction. Take for example one very large department, Transit, where the changes have been dramatic:

Performance Management and Measurement Evolution in Miami-Dade County Transit Department

These changes have translated into impressive results, as can be seen in this chart from ASE that tracks overall on-time performance:

Here are examples of similar results within other county departments: