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Register Now for Customer Metrics That Work Performance Metrics for Government
Featuring Mark Graham Brown
Friday, March 26, 2010
12:00 - 1:00 pm Eastern (9:00 - 10:00 am Pacific)

Please join us for a free informational webinar featuring renowned Performance Measurement expert and ActiveStrategy strategic consulting partner, Mark Graham Brown, about how government and military organizations can improve their performance metrics and scorecards.

In this 1-hour webinar, Mr. Brown will discuss:
  • How to evaluate your current scorecard and performance metrics
  • How to avoid the top 10 "stupid" measurement mistakes
  • How to transition toward "analytic" metrics
  • Strategies for measuring difficult aspects of performance
  • Ways to use metrics to align employees and staff to strategy
  • The role of technology in supporting best practices
We'll also leave time for live Q&A from the audience.

All of the examples will come from Mr. Brown's extensive experience helping federal, state, and local government, as well as military organizations.

About Mark Graham Brown
Mark Graham Brown has been helping organizations improve performance since 1979 and has worked with organizations in the U.S. and in 16 other countries. He is a leading expert on performance measurement, Balanced Scorecards, and the Baldrige model. Mr. Brown has written numerous books on these topics, including "Keeping Score – Using the Right Metrics to Drive World Class Business." He is also a frequent presenter for the Institute for Management Studies and the California Council for Excellence.

Register now for Performance Metrics for Government
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