Pursue Baldrige / Performance Excellence

Many organizations recognize the power of the Malcolm Baldrige National Quality Program criteria. They can drive improved alignment, employee and customer satisfaction, and better results. The Baldrige criteria, as well as other national programs (such as Deming, NQI, EFMQ) and U.S. state-level versions of the Baldrige, are comprehensive, yet not prescriptive, so organizations may interpret them in a myriad of ways. Though this means that many approaches can lead to success, it also means that many organizations don’t know where to begin.

Baldrige-Based Consulting & Assistance: ActiveStrategy is equipped to help, regardless of your starting point. ActiveStrategy's team of strategic management consultants is staffed by senior practitioners who are current and past Baldrige Examiners, Senior Examiners, and state-level examiners. We have been involved in helping multiple organizations win the coveted award, as well as Deming Prizes, numerous state-level awards, and dozens of site visits.

Where to Begin: For many clients, we begin by conducting a Baldrige-based management assessment, which helps identify the strengths, weaknesses, and opportunities for improvement for any organization. This provides a road map for both short-term and long-term action, which might entail next steps such as strategy mapping, performance improvement methodology training, or an implementation of ActiveStrategy Enterprise software.

Software to Support Baldrige Efforts: ActiveStrategy Enterprise software allows organizations to measure and manage the seven Baldrige criteria: leadership; strategic planning; customer and market focus; measurement, analysis, and knowledge management; human resource focus; process management; and results.